Privacy & Cookies

Introduction 

Pozidog is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.

We guarantee to never pass on your personal information to any other organisation or third party.

Our Website

Here at Pozi-dog we take great care to ensure the accuracy of information on our website, but we cannot accept responsibility for any loss, damage or inconvenience which may occur from use of the information.

This site uses cookies in order to provide a better service and experience to customers. No personal data is stored without your consent in cookies and cookies are not used in order to provide advertising. Where services are delivered on the internet, it often involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files are known as cookies. They cannot be used to identify you personally.

This site uses Google Analytics code to gather statistical and trend information so we can better understand how customers use the website. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Learn more about Google Analytics

Learn more about cookies by visiting aboutcookies.org

Pozi-dog Canine Services will only share your personal data if it is necessary and the law allows this

This service may sometimes be unavailable due to maintenance. It can also be affected by your Internet Service Provider, your dial-up connection and your PC. If you experience connection difficulties you are advised to retry accessing the service or contacting your ISP.

Although we take steps to ensure our websites and links are virus-free, you are advised to ensure that you have adequate anti-virus protection on your computer.

What information we collect

Personal data you provide

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected via the contact submission form on our website in order for us to respond to you, this may include your name, email address and home address etc.

POZI-DOG Canine Services will collect details provided by you together with information we learn about you from your use of our service and your visits to our web site. This may include:

• personal details (name, email, address, telephone etc.)

• Information about your dog and the relationship with your family members etc.

• details of any health issues relating to you or your dog which could affect a training session.

• We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Information from third parties

We may collect information at exhibitions and trade shows, where you have given us permission to do so. We may also collect information from social media where you have given us permission to do so, or if you post on one of our social media pages

How we use information 

We only ever use your personal data with your consent, or where it is necessary in order to:

• enter into, or perform, a contract with you;
• comply with a legal duty;
• for our own (or a third party’s) lawful interests, provided your rights don’t override these.

In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes).

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you news about POZ-DOG Canine Services. We may contact you by post, email or telephone for these purposes.

If you do not want to receive commercial communications from us, please inform us at contact@pozidog.co.uk

Administration

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

We use personal data for administrative or operational purposes. This includes:

• maintaining databases of our clients;
• performing our obligations under contracts;

Sharing Data

We will never sell your personal data.

Communication

When you receive a communication, we may collect information about you, respond to or interact with that communication, and this may affect how we communicate with you in future.

How we protect data 

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information. 

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). 

We continually review what information we hold and delete what is no longer required. We never store payment card information.

Your Rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

• the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
• the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
• the right to have inaccurate data rectified;

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.